Taking your measurement
To measure your head, place a tape measure around your head about 1/8" above your ear, across the mid-forehead, completely circling your head. Hold the tape firmly, but not too tightly. You are measuring your head exactly where the hat will sit.
Our hats and caps are labelled in 'cm' and 'UK Size'. When comparing your size to other non-Bates branded hats, please use the 'Generic Sizing' as a guide only.
The service doesn’t just stop after your purchase. Here at Bates, we like to continue the service by ensuring your hat looks new all year round. Below you will find just some of the services of which we offer.
Re-Block – If you feel your hat has ‘developed character’ through general wear and tear, and has become slightly misshapen, please feel free to drop by and ask for our ‘Steaming & Re-Blocking’ service. This will certainly bring your hat back to life, encouraging the hat to look as great as it did the day you bought it. This service also includes a complementary steam and clean.
Internal Sweatband Replacement – Unfortunately, there is no such thing as a sweatband for life, so we like to offer services to replace all sweatband types. Here at Bates, we change sweatbands to the following; Leather, Petersham, Cloth/Fabric. All sweatband materials will depend on the product itself, so please do drop by to get our recommendation & advice on which sweatband you should have. Prices can vary dependant on material.
External Ribbons – Should you be in need of replacing a worn ribbon, or just fancy a change to freshen your look, please come see the extensive range which we offer in store. From your classic cuts, to your current bolder options, we will have something for you. Not only do we offer a change in ribbon colour and width, but a variety of ribbon finishes, all applied by hand.
Stiffening or Structuring a Hat – If you’re not happy with the current base of your hat, but do not wish to purchase a new model, we offer a service to strengthen the body of the hat. Completely changing the product to something more suited. We can change a soft felt into a stiff blocked product. Price on application
Lining Replacement – Unfortunately, perspiration or general wear can get the best of a hat lining. Therefore we offer an internal lining replacement service. For that clean cut, new, fresh feel we have our new re-branded lining and colour scheme offering more of a luxurious quality. Please enquire in store.
Steam & Brush – If you’re passing, or find yourself with 5-10 minutes, please drop by the store where you will find any member of staff, more than happy to give your hat a quick spruce up. We use traditional methods with specialised equipment designed to bring the best out of one’s hat within the time given. Complementary on any Bates hat.
If you have any further inquiries regarding maintenance and services, please feel free to call or email the store.
Please note: services and maintenance can differ dependant on product and material.